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Frequently Asked Questions Frequently Asked Questions
Question01: How do I place an order?
Answer01: We at Kamdarplaza.com are pleased to introduce new features that will make your online shopping experience more convenient. You may search for products by name, categories or brands. If you're not sure of the spelling of a particular item, just type in the first few letters and we will provide all the possible matches for you to view. When you are ready to finalize your order, please click on Proceed To Checkout. The next screen will give you the option to login or register as a new user. Should you have any problems placing an order, please do not hesitate to contact us.
   
Question02: What types of payments are accepted?
Answer02: We accept Visa, Mastercard, and Discover card payments.
   
Question03: Will perishable items arrive in good condition?
Answer03: We may ship perishable items by Next Day Air or Second Day Air service. When ordering both perishable and non-perishable products, our customers will have the option to receive non-perishables via ground service.
   
Question04: Will you charge Sales Tax for the order?
Answer04: We charge sales tax on orders delivered to Illinois addresses. State laws require companies to collect sales tax from residents shipping merchandise to states where the company has established offices. Illinois state sales tax will be calculated at the time of checkout.
   
Question05: What are your shipping charges?
Answer05: We are committed to provide superior customer care. The shipping charges for your order will be calculated at the time of checkout. The shipping charges depend on the shipping destination, shipping weight and method of shipment. Click Shipping and Returns to view our shipping charges. If you would like to guarantee that your order arrives within 1-3 days, you may choose Next Day Air (1-2 business days) or Second Day Air (2-3 business days) shipping service. You will be provided with your order tracking information. Please note that shipping is not available for PO boxes, APO addresses, Hawaii, Alaska, Puerto Rico or addresses that cannot accept UPS deliveries. Also, UPS will charge a penalty for incorrect shipping addresses. This penalty will be borne by the customer.
   
Question06: How do I return an item?
Answer06: We are committed to deliver the best value and highest quality to our customers. Your complete satisfaction is our mission. If your purchase did not meet your expectations for any reasons, please notify us. CDs, DVDs and multimedia must be returned unopened. In addition, all perishable foods (i.e. fruits & vegetables) are not returnable. Claims should be made within 48 hours of receipt of the item. Please note that all returns are subject to a 30% restocking fee, unless it is due to an error on our website or is received damaged/defective. If you would like to return an item, please call us first to initiate the return process. Please include the original sales invoice along with the returned item in its original packaging. Mail the merchandise back to the Shipped From Address on the original shipping label. We recommend that you send the package via UPS or Insured Parcel Post. This protects you in case the package is damaged or lost in transit. Contact us from 11:00 am to 8:00 pm Wednesday to Monday, Central Standard Time.
   
Question07: How safe is your site for credit card purchases?
Answer07: We are committed to provide secure shopping environment for our customers. Our ordering server uses SSL which is the industry standard for secure online transactions. Your personal information (credit card number, name, address) are encrypted over the Internet. We guarantee that every transaction you make with us will be 100% secure.
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